The Gentle Observer
Doesn't often identify as disabled but is attuned to exclusion. Offers early signals of barriers and often advocates for change even if indirectly impacted.
"It's not a deal-breaker, but it adds up. I figure if I'm noticing it, others will too."
Disability Characteristics
- Visibility
- Whether the disability is outwardly noticeable to others.
- Range: Non-Apparent to Apparent
- Current value: Non-Apparent
- Barrier Frequency
- How often the person encounters digital or systemic barriers.
- Range: Low Frequency to High Frequency
- Current value: Low Frequency
- Fatigue Sensitivity
- How much energy limitations impact the person (cognitive, emotional, or physical).
- Range: Low Fatigue to High Fatigue
- Current value: Low Fatigue
Design Considerations
- Consider small friction points as meaningful, not minor
- Invite feedback and edge-case reporting
- Use design critique and testing tools that account for low-level barriers