The Systems Thinker
Views access issues as a systemic mismatch. Brings structural insight and often advocates for broader change frequently at personal cost.
"If the system was built differently, none of this would be a 'me' problem'."
Disability Characteristics
- Duration
- Whether the disability is lifelong or momentary (e.g. chronic illness vs. situational).
- Range: Temporary to Permanent
- Current value: Permanent
- Framing Model
- Whether the experience is seen as shaped by systemic barriers or by individual diagnosis.
- Range: Social Model to Medical Model
- Current value: Social Model
- Barrier Frequency
- How often the person encounters digital or systemic barriers.
- Range: Low Frequency to High Frequency
- Current value: High Frequency
- Support System Access
- Access to assistive technology, services, caregivers, or community support.
- Range: Low Support to High Support
- Current value: High Support
Design Considerations
- Engage users in systems design and governance decisions
- Acknowledge harm caused by inaccessibility and design for repair
- Center transparency in decision-making
- Share access policies and decision-making clearly within your service, site or app